Asia-Pacific

Performance issues affecting Simpro Premium

Resolved

All systems have returned to normal operation with no further impact expected. Our engineering team will work to mitigate the risk of a similar event in the future. We apologise for the inconvenience.

Monitoring

The workaround is in place and performance has been restored for affected users. Our engineering team continues to work on a permanent fix to fully resolve the underlying issue.

Problem Identified

We have identified the cause of the slowness and degraded performance affecting some users. A workaround has been implemented and conditions are improving for affected customers. Our engineering team continues to work on a full resolution. We apologise for the inconvenience and will provide further updates.

Investigating

We continue to investigate reports of slowness and degraded performance affecting some users. Our engineering team remains actively engaged. We apologise for the inconvenience and will provide further updates.

Investigating

Some users may be experiencing slowness or degraded performance. Our engineering team is aware and actively investigating. We apologise for the inconvenience and will provide further updates shortly.