Incident Summary:
This morning we experienced a critical service disruption that resulted in slowness and errors when attempting to access Simpro Premium. The issue persisted for approximately 5 minutes before our team successfully resolved it.
Root Cause:
The outage was caused by a centralised system experiencing a connection issue. Our team acted swiftly to identify and address the issue, and we understand the impact this had on your ability to use the service during that time.
Resolution:
We implemented a fix promptly, restoring normal service functionality. Simpro Premium is now fully operational, and you should be able to access the platform without any further issues.
Next Steps:
To prevent similar incidents in the future, we are conducting a thorough review of this central system. We are committed to making the system more resilient and tolerant of failures like the one experienced today.
We apologise for the inconvenience this issue caused.