All systems have returned to normal operation with no further impact expected. Our cloud engineering team will work to mitigate the risk of a similar event in the future. We apologise for the inconvenience.
The slowness and intermittent errors with Simpro have been fixed, the root cause was a resource limit being hit within our infrastructure which we have mitigated. We are continuing to look into a separate issue with accessing attachments.
We are working with the AWS engineers to resolve the issue as quickly as possible.
We are aware of intermitting errors accessing Simpro this morning. The root cause is still being investigated by our cloud engineers. We are working to restore services as quickly as possible. Further updates will be provided here as they become available.