All services have continued to operate effectively since the earlier outage. Our data centre provider has let us know the root cause of the outage was a configuration issue in a segment of their internal network which resulted in a complete loss of connectivity for portions of our infrastructure, affecting a subset of customers. We apologise for any inconvenience caused and will work to mitigate the risk of this in the future.
We’ve managed to get access restored to all public cloud environments but some private clouds and ancillary services are still affected by this outage in the data centre.
Our data centre provider is continuing to work on resolving the networking issue as quickly as they can. We apologise for the interruption to service.
The cause appears to be connectivity issues within the London data centre. We are working with our upstream provider to restore services as quickly as possible.
Our cloud engineering team is aware of an issue impacting a small subset of users. We are currently investigating the root cause and will work to resolve it as soon as possible. Further updates will be provided here as they become available.