All systems have returned to normal operation with no further impact expected. The root cause was a problem in the application layer storage system. Customer data storage was unaffected. Our cloud engineering team will work to mitigate the risk of a similar event in the future. We apologise for the inconvenience.
Service has been restored for the affected customers. Our cloud engineering team continue to monitor the situation to ensure continued operation. The root cause was related to our storage layer and we’ve enacted a workaround with a permanent fix being applied later tonight. We apologise for the interruption to service.
Investigations are continuing as urgently as possible by both our cloud engineers and our data centre vendor.
We are getting closer to identifying the root cause of the issue and are working with our data centre provider to confirm.
We are continuing to investigate the root cause of the problem with the highest priority.
Our cloud engineering team is aware of an issue impacting a subset of users. We are currently investigating the root cause and will work to resolve it as soon as possible. Further updates will be provided here as they become available.