AU/NZ Cloud Network

Partial outage affecting small subset of customers

Resolved

All systems have returned to normal with no further impact expected. We are awaiting the RCA from our data centre provider and will work with them to mitigate the risk of a similar event in the future. We apologise for the interruptions today.

Monitoring

Connectivity has been restored for the affected customers. We are continuing to restore other non critical services and monitor the situation. We apologise for the lengthy interruption to service.

Assessed

Our data centre provider is currently experiencing a partial outage in our Sydney location. This is resulting in some customers being unable to access simPRO this morning. Our network engineers are actively working with our upstream providers to restore connectivity as quickly as possible.