AU/NZ Cloud Network

Connectivity Issues

Resolved

Our data center provider has confirmed there was an outage with a major internet backhaul provider in Australia which affected most traffic coming in and out of the simPRO infrastructure and various other online systems across Australia. Once the outage was resolved our cloud engineers worked quickly to bring our individual systems back online. Our monitoring has not shown any further interruptions to service so this issue will be marked as resolved now. Once again we apologise for any inconvenience caused.

Monitoring

All connectivity for Australian and New Zealand based customers is now restored. We will continue to work with our data center provider on identifying the root cause and mitigating the risk of further issues. Our cloud engineers are closely monitoring the systems to ensure everything returns to normal. We apologise for any inconvenience caused.

Problem Identified

All our services are coming back online again one by one. We are working through the services to restore connectivity as quickly as possible. We anticipate everything being back online for all customers shortly.

Investigating

Connectivity into the Australian data center has been affected again with access to simPRO dropping out once more. We continue to work with our providers to resolve as soon as possible.

Problem Identified

There was a brief network interruption in our Australian data center which took simPRO offline for Australian and New Zealand based customers. All our services are coming back online one by one now. We are working through the services to restore connectivity as quickly as possible. We anticipate everything being back online for all customers shortly. We will work with our data center provider to determine the root cause and mitigate the risk of this happening again in the future.

Investigating

We are currently investigating connectivity issues in our Australian data center. Stand-by for further updates.