AU/NZ Cloud Network

Connectivity issues

Resolved

All connectivity has been restored and no further issues have been reported. Our cloud team will continue to monitor the situation to ensure ongoing stability. Once again, we apologise for any inconvenience caused.

Monitoring

We have identified the root cause of the issues this morning that relate to network congestion into our infrastructure. We’ve made some adjustment and continue to monitor the situation, initial reports show everything returning to normal and full connectivity is restored. We apologise for any inconvenience caused.

Investigating

We are continuing to investigate and resolve issues with sessions dropping when using simPRO and users being logged out. We are working to resolve this as quickly as possible.

Monitoring

Our investigations have pointed to internet routing issues being the root cause of the connectivity issues this morning. Our cloud engineering team are continuing to monitor the situation and work with our upstream providers to resolve the issues.

Investigating

We are aware of some customers experiencing connectivity issues and slowness accessing simPRO this morning, we are working to resolve issues as quickly as possible and will update this page. We apologise for any inconvenience.