Cluster 1

UK Network Issues

Resolved

We’ve confirmed that connectivity has returned to normal and we are monitoring for any further recurrence.

If you are still having issues or encounter any further issues please do not hesitate to contact our support team.

Investigating

Our upstream providers have notified that there appears to be some degraded network routes in the UK affecting some network providers. All of simPROs systems are operating normally but this degradation may impact speeds of some users accessing their simPRO system. We are monitoring closely and awaiting further updates. Data center engineers are working with upstream providers to get this issue resolved as quickly as possible.

We apologise for any inconvenience this is causing and will update this notification with updates as they come to hand.