We’ve confirmed that connectivity has returned to normal and we are monitoring for any further recurrence.
If you are still having issues or encounter any further issues please do not hesitate to contact our support team.
It appears that most network issues have now been resolved as we have seen a gradual return to normal traffic patterns in our London data center. We are however awaiting final confirmation on this front from our data center engineers.
We apologise again for this inconvenience and will update this notification with updates as they come to hand.
We’ve seen an improvement in some network traffic around the London data center as our data center engineers continue to work with upstream providers on this issue.
We are monitoring closely and will post further updates as they come to hand.
Our data center engineers are continuing to work with upstream providers on this issue.
Our networks automated routing adjustment is ensuring connectivity remains for affected networks - using our backup network paths - however this could result in slow response times whilst we await resolution of upstream network issues.
We apologise again for this inconvenience and will update this notification with updates as they come to hand.
Our upstream providers have notified that there appears to be some degraded network routes in the UK affecting some network providers. All of simPROs systems are operating normally but this degradation may impact speeds of some users accessing their simPRO system. We are monitoring closely and awaiting further updates. Data center engineers are working with upstream providers to get this issue resolved as quickly as possible.
We apologise for any inconvenience this is causing and will update this notification with updates as they come to hand.