This maintenance event has now been completed - ongoing monitoring of the affected network has shown no further issues.
Our Data Center have advised us that all emergency maintenance work has now been completed and that network services should be back to 100% operation.
The simPRO engineering team have also completed all recovery processes - access for all clients should be back to normal.
If you are still having issues or encounter any further issues please do not hesitate to contact our support team.
Again - we sincerely apologise for the inconvenience this issue has caused.
Restoration of services is now about 80% complete as our engineering team carry out service recovery checks and processes. We expect to be 100% complete within the next 60 minutes.
We’d like to again apologise for the interruption to clients affected by this emergency maintenance.
A number of the affected data center network segments have started to come back online and our engineering team are now bringing services back online for affected customers as network services are restored.
We’re still waiting for network clearance from our data center as device configuration loads are taking longer than expected. Our full engineering team is on standby to carry out service recovery checks and processes as soon as this has been completed.
We’d like to again apologise for the interruption to clients affected by this emergency maintenance.
Data center technicians have advised us that they expect remaining remediation work to take approximately 30 minutes. The simPRO engineering team are on standby to then carry out service recovery checks and processes as soon as this has been completed.
We’d like to again apologise for the interruption to clients affected by this emergency maintenance.
Data center technicians are continuing works to get the affected networks back online. We will continue with updates as they come to hand.
Our data center have advised us that the network maintenance is ongoing and that network hardware replacement is underway. We are awaiting an ETA for service restoration at this time and hope to have an update shortly.
We have just been notified by our Sydney DC that emergency network maintenance is being carried out currently due to some network equipment failure. During this maintenance some simPRO customers may experience issues accessing their simPRO system.
We apologise for any inconvenience this may cause and will update this status regularly as maintenance progresses.